Our Response to COVID19 at Saltmarsh Norfolk 

What we are doing in response to COVID19:

Most importantly, we have asked our housekeeping team to follow an enhanced cleaning regime at the property.

Any member of the team who has any symptoms of the virus has been told not to work.

PPE. The housekeepers have been told to wash their hands thoroughly on entering and leaving the property, and while cleaning to wear PPE equipment – at the very least – disposable gloves, a mask and an apron. We expect there to be a maximum of two cleaners at the property and for social distancing rules to be fully observed.

Ventilation. During the cleaning / sanitising process, we have asked our housekeepers to ensure doors and windows are open as much as possible, to ensure the property is well ventilated throughout.

Cleaning products. All surfaces are first cleaned with soap and water, before disinfecting with a product that has sufficient strength to kill most germs. Bleach with a 0.5% concentration of hydrogen peroxide, ethanol or sodium hypochlorite; or an alcohol based product with around 70% alcohol is used.

Areas of focus. The team will concentrate especially on high touch / high traffic areas for example door handles, light switches, cupboard fronts and kitchen appliance controls. The key safe and keys will be wiped down and disinfected. Equipment such as mops and cloths will have been washed prior to being used to clean the property. Vacuum cleaners will have been emptied and wiped down prior to arrival.

Consumables. Our approach is to have new sundry / consumable items for each new booking. Items such as tea and coffee, oil, condiments and so on, are new for each set of guests. And this is also the case for the bathroom products – shampoo, conditioner, shower gel and body lotion.

De-cluttering. We have tried to de-clutter the house as much as possible – so as to ensure the cleaning regime described above is as effective as possible, while hopefully not detracting from your enjoyment of the property.

Hand sanitiser / hand washes. We have placed large pump action hand sanitiser gel bottles in the entrance hall and in the kitchen; and we have provided anti-bacterial hand washes in each of the bathrooms.

What we ask of our guests:

If you have symptoms. In the unlikely event that you or one of your party shows symptoms of COVID19 while staying at the property, please contact us so we are aware and can offer you help as required. In this situation, we will require you to return home immediately in order to self-isolate at home and receive treatment as required. Should you become symptomatic prior to a stay, we ask that you do not travel and update us with your situation. Also, if you develop symptoms shortly after a stay, please let us know so that we can arrange a specialist decontamination clean to ensure the safety of the property for subsequent guests.

Wash your hands. Please wash your hands frequently and for at least 20 seconds, use hand sanitiser gel regularly, refrain if possible from touching faces and then other surfaces at the property.

Clean and disinfect. Please try and ensure that key touch points are kept clean and disinfected during your holiday – including worktops, taps, light switches, door handles, remote controls, shower units, locks, window handles, appliance handles and buttons. . To help with this, we have provided a “cleaning caddy” including new items such as cloths, scourers, cleaning products and bleach – for each set of guests.

Waste disposal. Please ensure the property is left clear of waste on your departure – also see the notes regarding refuse collection in this regard.

Crockery. Please ensure all crockery, glasses, pots, pans and kitchen utensil are cleaned regularly and thoroughly – by using high temperature settings on the dishwashers.

Keep updated. Do keep yourself updated with the latest COVID19 guidance from the UK Government and let us know if you have any concerns.

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